Shipping Policy
Last Updated: May 8, 2025
At Alex Collect, we’re committed to delivering your order safely and efficiently—whether it’s collectible cards or digital desktop themes.
🌍 We Ship Worldwide
We offer international shipping on all physical products, including trading cards and collectibles. Shipping options and rates are calculated during checkout based on your location.
Processing Time
- All orders are typically processed within 1 business day.
- You’ll receive an email confirmation once your order has shipped, including a tracking number if applicable.
Shipping Methods & Carriers
We primarily use Canada Post for domestic and international shipping. UPS is an available option and, depending on the destination, DHL Express may be available.
Canada Post available shipping options may include:
- Snail Mail (Letter mail)
- Priority
- Xpresspost
- Regular Parcel
- Xpresspost International
- International Parcel Surface
- Small Packet International
- Packet International Surface
- Tracked Packet – International
- Standard®
- UPS Expedited®
- Express Saver®
- UPS Express®
- Worldwide Express Plus®
- Worldwide Express Saver®
- Worldwide Expedited™
UPS available shipping options may include:
DNL Express available shipping options may include:
💻 Digital Products (Desktop Themes)
If you purchase a Windows desktop theme, your downloads will be available immediately after payment. You’ll receive a link to download:
- A light and dark theme version
- Installation instructions:
Unlimited downloads and no expiry date!
Includes Light and Dark Mode Theme.
Each theme contains multiple HD background images on a slideshow and is compatible with Windows 10 and 11.
Q: How do I install the desktop themes?
A: After purchasing a desktop theme, you’ll receive two downloadable ZIP files—one for the dark theme and one for the light theme. Each ZIP file contains a .deskthemepack file.
To install: Extract the .deskthemepack file to your computer. Double-click the file to apply the theme instantly.
You can manage or switch themes anytime by right-clicking the desktop → Personalize → Themes. That’s it! No extra software needed.
📍 Shipping Destinations
We ship worldwide, with the exception of South Korea due to licensing restrictions.
❗ Important Notes
- Tracking: Most orders include tracking; you’ll receive this by email.
- Customs & Duties: International buyers are responsible for any customs fees or taxes imposed by their country.
- Incorrect Address: Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses.
In-Store Pickup
In-Store Pickup with Cash On Delivery option is available on checkout.
📩 Questions?
If you have any questions about your order or shipping options, feel free to email us at