frequently asked questions

Q: What is Alex Collect?
A: Alex Collect is a Canadian online store offering collectible trading cards—including sports cards, Star Wars, Batman, and more—as well as unique, downloadable Windows desktop themes. We focus on quality, secure delivery, and friendly service.

Q: Where are you located?
A: We are based in Canada, and all physical items ship from within the country.

Q: How can I place an order?
A: Browse our New Arrivals or other categories, add items to your cart, and proceed to checkout. It's fast, secure, and easy.

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, and PayPal through a secure checkout.

Q: Can I cancel or change my order?
A: If your order hasn't shipped yet, we can usually cancel or modify it. Contact us ASAP via live chat or our contact form.

Q: Is my payment information secure?
A: Yes. We use encrypted, PCI-compliant systems. Your payment details are never stored on our servers.

Q: Where do you ship?
A: We currently ship across Canada. For international orders, please contact us.

Q: How much does shipping cost?
A: Shipping is calculated at checkout. Some orders may qualify for flat-rate or free shipping.

Q: How long does delivery take?
A: Orders ship in 1–3 business days. Canadian deliveries usually arrive in 3–7 business days.

Q: Will I receive tracking?
A: Yes. All orders include tracking, sent to you via email after shipment.

Q: How are trading cards packaged?
A: Cards are carefully packed in sleeves, top loaders, or mailers to protect condition.

Q: What types of trading cards do you sell?
A: We sell sports cards, Star Wars, Batman, and more.

Q: Are your cards new or used?
A: Both. Each listing includes condition details like Mint or Light Play.

Q: Do you offer complete sets or just singles?
A: Mainly singles, though we occasionally list bundles.

Q: Can I request a specific card?
A: Yes! Use the contact form or live chat. We may be able to source it.

Q: What are desktop themes?
A: Downloadable Windows themes including wallpapers, colors, and customization options.

Q: How do I install the desktop themes?
A: After purchasing a desktop theme, you’ll receive two downloadable ZIP files—one for the dark theme and one for the light theme.
Each ZIP file contains a .deskthemepack file. To install:

1. Extract the .deskthemepack file to your computer.

2. Double-click the file to apply the theme instantly.

3. You can manage or switch themes anytime by right-clicking the desktop → Personalize → Themes.
   That’s it! No extra software needed.

   If you need a zip extractor, click on the WINRar image below to download.

   

Q: Are themes compatible with Mac or Linux?
A: No, our themes are for Windows only.

Q: What if my theme doesn’t download or install?
A: Contact us via chat or email—we’ll help right away.

Q: What is your return policy?
A: Refund within 30 days if not satisfied. If your item is damaged or incorrect, contact us within 7 days.

Q: What if my package is lost or damaged?
A: Let us know your order number and details. We’ll offer a resolution.

Q: I have a question that’s not listed here. What should I do?
A: Use the live chat or our Contact page—we’re happy to help.

Q: Can I get notified of new products?
A: Yes! Check the New Arrivals page.