Privacy Policy
Effective Date: May 12, 2025
At Alex Collect, we value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.
Information We Collect
We collect personal information that you provide to us, including:
- Contact Details: Name, email address, phone number, and shipping address.
- Payment Information: Billing details necessary to process your transactions.
- Account Information: Username and password if you create an account.
- Communication Records: Messages sent via our contact forms or live chat.
- Usage Data: Information about how you interact with our website, collected through cookies and similar technologies.
How We Use Your Information
Your information is used to:
- Process and fulfill your orders.
- Communicate with you about your purchases, inquiries, or customer service needs.
- Improve our website, products, and services.
- Send promotional emails and review invitations, if you've opted in to receive them.
- Comply with legal obligations and prevent fraudulent activities.
Customer Reviews and Review Reminders
We may request feedback about your shopping experience and purchased products to help improve our services and assist other customers. These review requests may be sent via email as automatic or manual follow-up reminders after your order is fulfilled.
Consent for Review Requests
At checkout, you will be presented with a checkbox that allows you to consent to receiving review invitations via email. This checkbox must be selected in order for us to contact you with a request to review your order or the products you purchased.
If you do not select this checkbox, you will not receive any post-purchase review requests.
You may withdraw your consent or unsubscribe from review-related emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.
Sharing Your Information
We do not sell your personal information. We may share your data with third parties only in the following circumstances:
- Service Providers: Trusted partners who assist in operating our website, conducting our business, or servicing you—such as email automation platforms for sending review requests—provided they agree to keep this information confidential.
- Legal Requirements: When required by law or to protect our rights, property, or safety.
International Users
Alex Collect is based in Canada, but we proudly serve customers worldwide. By using our website or providing your personal information to us, you acknowledge and consent to the following:
- Cross-Border Data Transfers: Your information may be transferred to and processed in Canada or other countries where our service providers operate.
- EU/UK Residents: We rely on your consent or other lawful bases under the GDPR for processing personal data. You have the right to request access, correction, restriction, or deletion of your data at any time.
- California Residents: We comply with the CCPA and honor your rights to know what personal data we collect and to request deletion or opt-out of certain sharing.
- Other Regions: We strive to operate in accordance with applicable data protection laws, including Australia’s Privacy Act, Brazil’s LGPD, and others.
For questions about how your data is handled in your country, please contact us.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encrypted payment processing, and regular security assessments.
Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request corrections to any inaccuracies.
- Withdraw consent for data processing.
- Request deletion of your personal data, subject to legal and contractual obligations.
To exercise these rights, please contact us.
Cookies
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site traffic. Cookies help us understand user behavior, personalize content, and improve functionality.
To learn more about the types of cookies we use and how to manage your preferences, please refer to our full Cookie Policy.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: