Last updated: May 10, 2025

Thank you for your purchase. We hope you are happy with your item. However, if you are not completely satisfied for any reason, you may return it for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

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Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

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Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and mail your return to:

Alex
Attn: Returns
RMA #
2 Rose Ridge Lane
Mono, Ontario L9W 5Y3
Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return.

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Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least five (5) days from receipt of your item to process your request. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

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Exceptions

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

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Questions

If you have any questions concerning our return policy, please contact us at: